RETURNS & REFUNDS
Returns & Refunds
Use of this site constitutes agreement with our Terms & Conditions.
You may cancel your order at any point from the time of placing the order and up to 14 days after the day you received the goods
To exercise this right please notify us in writing and request your R.M.A. NUMBER (Returns Material Authorisation)
Our preferred method of notification is via email which is shown on your invoice or confirmation email. You can also use the contact form on this website.
Please note: You have a duty to look after the goods you wish to return, they must be in a new condition with the original packaging and labelling
Products that have been used or had some of their contents used cannot be returned
No refunds will be entertained after 30 days from receipt
Specially made to order items are NON-RETURNABLE
Products that have been tampered with or had the seal broken cannot be returned
You will need to pay the postage costs to return the goods to us. We recommend using recorded delivery or registered post to return any items to cover you against loss.
To return goods please download the returns form below to send with your goods
We are unable to process items without a Returns Number, delivery will be refused or disposed of
Click here to download a returns form
See also our terms and conditions.